Help
Account
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I would like to check the information on my account.
In MY > Account Information, you can verify your registered email address, password, etc.
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I would like to change my password.
You can change your password in MY > Account Information > Password.
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If you can't remember your password, select ""Forgot your password?"" on the login screen. An email verification code will be sent to your registered email address, and you can use this code to log in. Log in with the verification code and set a new password in MY > Account Information > Password.
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According to the password security policy, you can set a password by using a combination of English lowercase letters (a-z), numbers (0-9), and special characters. The password should be 8 to 20 characters long. Only English characters are allowed for passwords, and only half-width characters are accepted. Other languages cannot be used as passwords. (Reference) Available special characters: ~!@#$%^&*()[]|;':"",./<>?-=_+
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I would like to rejoin after withdrawing my membership.
You can withdraw membership or delete your account in MY > Account Information > Delete Account. It is very important that you make your decision carefully as your avatar and all information will be permanently deleted after withdrawal and cannot be restored.
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Please submit your inquiry via the customer support page. Upon identity verification, we will inform you of your account information.
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I don't see the authentication email in my inbox.
You may not receive the authentication email from ACRZ if your email settings are set to mark the email as spam or not to receive emails from a specific domain. The authentication email will be sent from the domain "@alphacrewz.com," so please change your settings to allow emails from this domain.
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I cannot log in with the guest account I was using.
If you use the ACRZ app with a guest account, the game data will be lost if you change your device or delete the app, or if you log out or are unable to log in, as it will be considered an unregistered account. To preserve your game data, please make sure you register your account in Settings > Account Information.
Home
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What is the Change Background menu?
Using the Change Background menu, you can select a background theme that will be used as the default at home screen. Decorate your home screen in your style by choosing from a variety of themes.
Closet/Customization
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I would like to restore an avatar that was customized with numerical adjustments.
Once you have saved a numerically adjusted avatar, it cannot be restored to its previous state. If the change has not been saved, the Undo button on the left side of the Customization screen will allow you to return to the previous state. Tip. Try using the My Look feature to save and load the current status of your avatar.
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It is a feature that allows you to save and load the current status of your avatar. You can save up to three different looks for your avatar, so try different styles. If you tap and hold a My Look slot, you can delete the saved My Look. However, you cannot use the My Look feature with a guest account, so please use it after registering your account.
Photo Studio
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Photo Studio is a feature that provides users with the opportunity to create, save, and share great videos and images through the use of avatars, themes, and directing. With an easy and simple choice, you can show off the sensuous video of your well-directed avatar to your friends.
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I would like to create a video of my avatar's various looks.
In Photo Studio, select the desired theme background and direction number. It is possible to view the diverse looks of your avatar.
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I would like to show off my avatar.
In Photo Studio, please select the Share button in the bottom-right corner after selecting the desired background and direction. It is possible to share stylish videos and stills of your avatar on social media or send them to your friends.
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I want to save specific scenes from a Photo Studio video.
You can pause the video by tapping the screen while it is playing. By moving the timeline bar that appears when the video is paused, you can move to the desired scene and save it. When there is a scene you want to capture during playback, pause it and save it or share it with friends.
Magazine
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In Magazine, various news about ACRZ, new product introductions, and useful service-related tips are provided.
AR
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My avatar disappeared while using the AR camera.
When your avatar disappears, tap the "Reload" icon on the right side to bring your avatar back.
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Is there a way to improve the floor detection speed?
Tilt your phone at about a 30-degree angle towards a wide, flat surface.
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I want to change the size or position of my avatar.
1) Increasing the size: Place both hands on your avatar and zoom in/out to adjust the size. 2) Moving the avatar: Tap and hold your avatar and drag it to the location you want. 3) Rotating: Swipe left or right on your avatar to rotate it.
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Can the AR camera feature be used on any device?
The AR camera feature is developed by ACRZ using Apple's ARKit technology, which is currently only compatible with devices running iOS 13 or later. - Compatible devices iPhone 6s / 6s Plus or later iPad Pro iPad (2017)
Others
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Countries and regions where ACRZ is unavailable
Some countries and regions are restricted from using the service based on ACRZs internal policies. These countries and regions include: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Ethiopia, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe
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Will the image set as avatar be displayed normally in the PC version of LINE?
Yes, the avatar will be displayed normally in the PC version (Windows and Mac). However, avatar badges will be displayed only in the LINE app.
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Will the avatar set up in the ACRZ app be reflected in my LINE profile right away?
Yes, it will be reflected immediately. You need to install the ACRZ app to set up your LINE profile. You can also save the avatar set up in the ACRZ app to your device or directly set it as your profile in LINE. However, the badge will not be displayed.
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Can the ACRZ avatars be used as personal blog icons?
Yes, you can use them as long as they are for personal use.
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It is okay to use avatars for personal use. However, you cannot use them commercially.
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Tell me how to set AlphaCrewz avatar as my LINE profile.
1) Tap the Avatar button in the profile of the LINE app home screen. 2) Tap AlphaCrewz and download the AlphaCrewz app. You only download the app when using it for the first time. 3) When the download is complete, follow the instructions and create your avatar. 4) Return to the LINE profile setting screen and tap AlphaCrewz. You can set various images and videos from AlphaCrewz as your LINE profile.
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Can I change the avatar I initially set up?
Yes, you can change it through the Customize menu. All the previous avatar customizations and outfit information will be applied to the changed avatar. (Your avatar items will not be changed.) You can change your avatar in the following order: 1. Open the ACRZ app 2. Tap the Customize button 3. Tap the Re-select Avatar Preset button at the top-right corner 4. Tap the Select as My Avatar button
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Are there minimum specification requirements to use ACRZ for Android and iOS?
Here are the minimum specifications for Android and iOS devices to provide a variety of stable services: 1) Android (Samsung, LG, etc.) devices - Galaxy S10 or higher / OS ver. 9.0 or higher 2) Apple (iPhone, iPad) devices - iPhone 11 or higher / OS ver. 13.0 or higher It is possible to play smoothly on devices that have higher specifications than the recommendations, but it may be difficult to use on devices that have lower specifications than the recommendations, so please update your operating system.